Really supporting users

Ashwin Goyal

Aug 11, 2024

“Your call is important to us,” the automated voice insisted. “Like, I really mean it. I’m not just saying that like all the other brands. You’re really important to us—your business feeds our families and whatnot.”

“Estimated wait time: 57 minutes,” it added cheerfully.

Trusting no one

"You probably don’t remember me, but I’ve been thinking about you for years. I still remember the day you were born—your mother was so excited, she called me right from the hospital. I was living overseas at the time, but I couldn’t wait to meet

Quitting social media

"I'm taking a break from social media," she announced proudly. "That's so awesome!" they cheered. "Thanks," she replied. "I'll post updates every day on how it's going."